White Horse are pleased to be supporting a UK leading creative agency with their search for a new IT Support Coordinator to join the team. This is a brand new position is being brought in to provide first line technical support to all clients. Our client is a long standing, national business with a close knit, friendly team.
Responsibilities of the role include:
· Managing the set-up of equipment, ensuring everything is integrated and working correctly
· Providing first line technical support for all clients and in-house team, being the first point of contact for allocated client accounts
· Holding monthly scheduled check ins with customers, keeping the CRM up to date with any issues
· Providing other technical support including dealing with hardware issues, inspecting technical platforms, liaising with external providers, updating the Shared Google Doc and troubleshooting technical details
· Setting up equipment ready for dispatch
Skills and experience required:
· Proven experience in a technical/ IT support role and a good understanding of digital systems
· Proficient using digital and cloud-based apps, platforms and programmes
· Excellent customer service and relationship building skills
· Strong attention to detail, organisation and problem solving skills
· A great work ethic with the drive to go above and beyond
· A keen interest and enthusiasm for tech and marketing is advantageous
Benefits:
· Hybrid working, 3 days in the office
· Life assurance
· Health cash plan
· Team building activities
· Personal development